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Update: All orders to within Australia are shipping as normal. We are currently upgrading all New Zealand orders to Express Shipping at no extra charge. We will continue to monitor the situation and update this if the situation changes.
All orders are sent with Australia Post and include full tracking with signature on delivery.
Orders received by 10am will be sent the same day.
Please consult the chart below for Australia Post delivery speeds.
| Posted for delivery | Standard Shipping | Express Shipping |
|---|---|---|
| State capitals and metropolitan areas in Victoria | 1 - 3 days | 1-2 days |
| Interstate metropolitan areas in Australia | 2 - 9 days | 1-3 days |
| Interstate rural areas in Australia | 3 - 12 days | 1-4 days |
| New Zealand | Not Available | 3-14 days |
Standard Shipping is $7.99 to anywhere in Australia and $14.99 to anywhere in New Zealand. It is the same no matter how many items you purchase and if you spend over $100 it's free!
Express Shipping is $14.99 to anywhere in Australia and is next business day for 80% of Australian addresses, please consult the full list of included postcodes at https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
If you spend $100 or more we'll shout the shipping costs for you! (Standard shipping)
If you're not completely satisfied with your purchase then we'll refund 100% of your money back! Just return it in it's original condition within 30 days for "no questions asked" 100% refund.
All of our displays come with a lifetime guarantee which means if it breaks from regular use we'll give you a full refund or replacement.
To be eligible for a return, your item must be considered to have been used for the intended purpose.
Policy Details
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and still in original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@medaldisplays.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@medaldisplays.com.au and send your item to: PO Box 669, Reservoir, VIC 3073.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
Shipping
To return your product, you should mail your product to: PO Box 669, Reservoir, VIC 3073.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
